Frequently Asked Questions
Maintenance
| We will ensure everything is ready for you, in order to have a smooth transition to your new home. |
| Yes we do have maintenance on site during business hours. |
| Yes we do have maintenance on site during business hours. |
| Emergency service requests are considered priority and non emergency request have a 24 hour turn around. |
| No your presence is not required in order for a service request to be completed. |
| If you are locked out of your unit after hours a locksmith will be needed to assist. We will require the new keys. |
| Decorating would be fine but in order to avoid penalties major alterations will have to be corrected before moving out. |
Amenities
| What amenities does the property offer? |
| The pools and deck area are available during May and August from 10 am to 10 pm. |
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| The washer and dryer hookups are only in select units, located in your hallway. |
| The washer and dryer hookups are only in select units, located in your hallway. |
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| We do have breed restrictions for pit bulls, Doberman Pinschers, Chows, Presa Canarias, Akitas, Alaskan Malamutes. |
| We do not offer a pet park but we are less than 10 mintues from Memorial park. |
| We offer stainless steel appliances, stove, fridge, and dishwashers. |
| We currently don’t offer furnished apartment homes. |
| We currently don’t offer furnished apartment homes. |
| Not at this time. We offer 6 to 12 month lease terms. |
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| Our fitness center is 24 hours. |
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Admin
| No, your visit to our property will be free. |
| We accept walk ins but appointments are preferrred. |
| The management office is accessible. |
| Applying for you new home will be done online. |
| The application process usually takes 5 to 7 business days. If documents are provided in a timely manner. |
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| As a first time renter my advice will be read the information you are signing beforehand. |
| Rent can be paid online through your resident portal. Can be paid with a check, money order, or cashiers check. |
| Rent can be paid online through your resident portal. Can be paid with a check, money order, or cashiers check. |
| We accept walk-ins but appointments are preferred. |
| Yes, we do require renters insurance. All leaseholders should be listed and the Providence at Heights LLC will be listed as an interested party. |
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| Any provider is welcomed but AT&T is always recommended. |
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| Yes, lease holders are responsible for making sure their guest follow the same policies that are outlined in your rental agreement. |
| No, we do not have this option. |
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| The reletting fee, termination cost, damages and any concession giving during that lease. |
Location
| Our community is centrally located, walking distance to entertainment and convenience. |
| The school district will be HISD. |
| The nearest dog park is less than 3 miles away, it is called TC Jester Dog Park. |
| Yes we have a few bike trails near us but Memorial Park and Hike trail is always the go to. |
| Memorial Mall or online. |
| Slowpokes coffee shop is only a mile away from your new apartment home. |
| TC jester would be our nearest cross street. |
Directions
| Go down 610 and exit TC jester. Make a right at the light and turn left on Hackett street. |
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Our team is always ready to answer your questions.